Zap LH was my first real taste of running a business, I founded Zap LH in my teens with funding from my family, Zap LH was so successful that I managed to pay them back in twelve months of operations and increase the size of the store by 30% on the first year.

My main objective was to promote social gaming by creating weekly events, sponsoring clans and promoting the participation of female players. The company expanded dramatically after my efforts to promote network gaming and with the increased popularity of the gaming sector particularly network gaming there was no stopping us.

Under my own management

The store continued to grow, my main goal was to steer the business in the right direction, motivate staff and make critical strategic decisions based on the best interest of the company.

As I was also a active gamer participating in all events I was able to see what we needed to improve on and the customers appreciated the personal touch, the staff where extremely friendly and most with an IT / Gaming background, I empowered each staff and involved them in every decision we made, sometimes even involving our most dedicated customers.

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Results

Our excellent customer services and empowered workforce we were able to offer to our customers an un-matched service quality, delivering a uniform gaming experience that allowed any user to gain access to gaming files, gaming statistics and media servers in store and online. This also helped us create promotions, personalised access and offers based on game play statistics.

With an in-house IT department we were able to create systems that would ensure reliability of service, we hosted all our Gaming and Web-Servers in house so that we could take greater advantage of our Local IT infrastructure.

Current status

In late 2008 Zap LH was restructured following the sale of Zap LH and many of the IT and Management staff including myself left the company.